Our payment service is connected with Stipe. Stripe is one of the biggest worldwide online payment systems and is safe and secure. They handle your payment and ensure that your payment is safe and secured.

Production and delivery time varies depending on the item(s) ordered, your customisation options and your location. We always aim to deliver within 10 days from the date of your order.

Shipping prices inside Hong Kong are included in all Divano products. With exceptions for government restricted areas, DB and the outlying islands.

To track your order, you will receive an email with our delivery service tracking details of your order.

Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside.

Simply email info@divanolounge.cn with the address change.

We give 5 years of warranty on all our Divano Lounge products.

Usually, your furniture comes in one or two boxes depending on the products you bought. Most of the products are made with aluminium so light weighted and easy to install.

We strongly advise you to make sure that you check the sizes of the product very carefully and see if the dimensions will fit your elevator or staircase. You can always send us an email for advice.

We deliver the product till downstairs. You need to bring the product up yourself. Don't worry our products are made with aluminium frame and therefore very light and easy to handle.

Our products are made to withstanding the elements for many years. If your Divano Lounge gets dirty, don't worry and clean it with soap and warm water. If this does not work, you can always ad some bleach to your water!